This document refers to personal data, which is defined as information concerning any living person (a natural person who hereafter will be called the Data Subject) that is not already in the public domain.
The General Data Protection Regulation (GDPR) which is EU wide and far more extensive than its predecessor the Data Protection Act, along with the Privacy and Electronic Communications Regulations (PECR), seek to protect and enhance the rights of EU data subjects. These rights cover the safeguarding of personal data, protection against the unlawful processing of personal data and the unrestricted movement of personal data within the EU and its storage within the EEA.
1 – Bodyworks Osteopathy based at 3 Orchard Close, Newton on Trent, Lincoln, Lincolnshire, LN1 2GJ, which hereafter for the purposes of this Privacy Notice will be referred to as the Osteopaths, is pleased to provide the following information:
2 – Who we are
The Osteopaths diagnose and treat health conditions. Treatments are carried out in accordance with the Institute of Osteopathy’s patient charter http://www.iosteopathy.org/osteopathy/the-patient-charter/. The practice may also provide other treatments, about which our staff will be pleased to provide more details.
3 – Personal Data
a) For the purposes of providing treatment, Osteopaths may require detailed medical information. We will only collect what is relevant and necessary for your treatment. When you visit our practice, we will make notes which may include details concerning your medication, treatment and other issues affecting your health. This data is always held securely, is not shared with anyone not involved in your treatment, although for data storage purposes it may be handled by pre-vetted staff who have all signed an integrity and confidentiality agreement. To be able to process your personal data it is a condition of any treatment that you give your explicit consent to allow Osteopaths to document and process your personal medical data. Contact details provided by you such as telephone numbers, email addresses, postal addresses may be used to remind you of future appointments and provide reports or other information concerning your treatment. As part of our obligations as primary healthcare practitioners there may be circumstances related to your treatment, on-going care or medical diagnosis that will require the sharing of your medical records with other healthcare practitioners e.g GPs, consultants, surgeons and/or medical insurance companies. Where this is required we will always inform you first unless we are under a legal obligation to comply.
b) For marketing purposes, the Osteopaths may also use the contact details provided by you to respond to your enquiries, including making telephone contact and emailing information to you which the practice believes may be of interest to you.
c) In making initial contact with the practice you consent to Osteopaths maintaining a marketing dialogue with you until you either opt out (which you can do at any time) or we decide to desist in promoting our services. Osteopaths may occasionally also act on behalf of its patients in the capacity of data processor, when we may promote other practitioners based at our premises, who may not be employed by us. Osteopaths do not broker your data and you can ask to be removed from our marketing database by emailing or phoning the practice using the contact details provided at the end of this Privacy Notice.
d) Some basic personal data may be collected about you from the marketing forms and surveys you complete, from records of our correspondence and phone calls and details of your visits to our website, including but not limited to, personally identifying information like Internet Protocol (IP) addresses.
f) Osteopaths will only collect the information needed so that we can provide you with the services you require, the business does not sell or broker your data.
4 – Legal basis for processing any personal data
To meet our contractual obligations obtained from explicit Patient Consent and legitimate interest to respond to enquiries concerning the services provided.
5 – Legitimate interests pursued by Osteopaths
To promote treatments for patients with all types of health problems indicated for osteopathic care.
6 – Consent
Through agreeing to this privacy notice you are consenting to Osteopaths processing your personal data for the purposes outlined. You can withdraw consent at any time by using the postal, email address or telephone number provided at the end of this Privacy Notice.
7 – Disclosure
Osteopaths will keep your personal information safe and secure, only staff engaged in providing your treatment will have access to your patient records, although our administration team will have access to your contact details so that they can make appointments and manage your account. Osteopaths will not disclose your Personal Information unless compelled to, in order to meet legal obligations, regulations or valid governmental requests. The practice may also enforce its Terms and Conditions, including investigating potential violations of its Terms and Conditions to detect, prevent or mitigate fraud or security or technical issues; or to protect against imminent harm to the rights, property or safety of its staff.
8 – Retention Policy
Osteopaths will process personal data during the duration of any treatment and will continue to store only the personal data needed for eight years after the contract has expired to meet any legal obligations. After eight years all personal data will be deleted, unless basic information needs to be retained by us to meet our future obligations to you, such as erasure details. Records concerning minors who have received treatment will be retained until the child has reached the age of 25.
9 – Data storage
All Data is held in the United Kingdom. Osteopaths does not store personal data outside the EEA.
10 – Your rights as a data subject
At any point whilst Osteopaths are in possession of, or processing your personal data, all data subjects have the following rights:
In the event that Osteopaths refuses your request under rights of access, we will provide you with a reason as to why, which you have the right to legally challenge. At your request Osteopaths can confirm what information it holds about you and how it is processed.
11 – You can request the following information:
12 – To access what personal data is held, identification will be required
Osteopaths will accept the following forms of identification (ID) when information on your personal data is requested: a copy of your driving licence, passport, birth certificate and a utility bill not older than three months. A minimum of one piece of photographic ID listed above and a supporting document is required. If Osteopaths is dissatisfied with the quality, further information may be sought before personal data can be released. All requests should be made to email@example.com or by phoning +44 (0) 7496059316 or writing to us at the address further below.
In the event that you wish to make a complaint about how your personal data is being processed by Osteopaths you have the right to complain to us. If you do not get a response within 30 days, you can complain to the ICO.
The details for each of these contacts are:
Alix Minnitt, Bodyworks Osteopathy based at 3 Orchard Close, Newton on Trent, Lincoln, Lincolnshire, LN1 2GJ
Telephone +44 (0) 7496059316 or email: firstname.lastname@example.org
Wycliffe House, Water Lane, Wilmslow, SK9 5AF Telephone +44 (0) 303 123 1113 or email: https://ico.org.uk/global/contact-us/email/
I recently visited Bodyworks as I had been suffering with lower back pain for a few weeks.
As the pain was bearable I thought I would wait and see if it would go on its own, like many of us do. Working at a desk all day was making matters worse and as I was about to compete in a fitness competition, I booked in for treatment with Alix.
Alix was thorough, friendly and professional. The treatment I received wasn’t painful in the slightest and even though I was treated 2 days before the competition, I felt no back pain throughout, thanks to the information and techniques Alix had discussed with me. The treatment was very insightful, throughout Alix explained the techniques used and why.
I went in with high expectations (yes I expected Alix to have magic hands and fix my back pain) but Alix surpassed my expectations, it’s been 2 weeks since my treatment and I’m yet to notice the pain I previously felt. I highly recommend Alix and Bodyworks, I couldn’t have asked for a better service.
Suzanne, age 29
As a 6 day a week gym bunny, pole fit, adult gymnastics and Insanity enthusiastic; I’ve encountered my fair share of muscle tightness and soreness, strains and beyond. Even as someone with an educated fitness background, there’s no shame in admitting when you need some help getting over a current or a historic injury.
I’m pleased to say Alix has helped me with both. Having seen Physio’s, chiropractors, sports massage therapists, I can honestly say that Alix is the only practitioner to ever get to the route of the problem. Her techniques are so gentle – I couldn’t believe they would work; until a couple of days after treatment, when I felt like a new person.
Alix gave me exercises and stretches to do and after only a few treatments I was completely better. Alix has addressed a recent strain in my shoulder, fixed a niggling back issue, and has aligned my hips and body which has allowed me to train even more effectively than before. She even worked her magic and I now no longer get migraines! Thoroughly recommend Alix and her practice to anyone suffering any kind of pain or restrictions.
Zoe age 31
Having suffered from a bad back and leg problems for the last 20 years, I had all but given up on ever getting any better, let alone any improvement. I was recommended by a friend to visit Alix and I am so glad that I did !
From being unable to walk any reasonable distance in the last two years, since visiting Alix over the last few weeks I am now able to walk long distances without the pain and discomfort I have suffered all these years.
The friendly and professional attitude of Alix puts you at ease knowing that you are being looked after by someone who really knows their stuff !
Having suffered with back problems for over twenty years, Alix has succeeded in getting rid of the constant pain and stress that I have had to put up with for all this time.
Kurt, age 42
I have been suffering from lower back pain for many years since a riding accident. I have seen many chiropractors and physios but none that has really helped me.
I visited Alix in March 2016, it was a very welcoming visit, she explained to me I had a herniated disc. I was in a lot of pain, within a week from seeing Alix the pain had receded and within 3 weeks the pain had gone and my back felt better than it had for a long time.
I would highly recommend Alix at Bodyworks Osteopathy for a professional and friendly service. I am confident in Alix’s abilities and knowledge in whatever case presents.
Lisa age 37